FAQs

Delivery

Yes, delivery is included in the price of the item. Excludes Northern Ireland, Channel/Offshore Islands & Scottish Highlands – which is additional charge depending on location.

Overnight workday delivery (Delivery between 9:00am – 5:00pm).

The cut-off for next working day delivery is 11am, as example – if order is placed on before 11am on Monday, you will get the item on Tuesday. But if order is placed after 11am on Monday, the item/s will be dispatched on Tuesday for estimated arrival of Wednesday. (BACS order only sent after payment confirmation).

The order will be dispatched on following Monday for estimated arrival of Tuesday.

DX Freight.

All U.K. mainland areas are next working day delivery. Excludes Northern Ireland, Channel Islands & Scottish Highlands – which are three working days.

Yes, there is updated tracking. We send tracking information after dispatch – my.dxdelivery.com

The delivery window is 09:00am to 05:00pm, we can not provide any precise delivery time than that.

Please call DX Freight 0333 241 1100 (8am – 6pm) or call us on 01752 426356 (9am – 4:30pm) or email info@emiter.co.uk

Yes, but only after purchase and we will have to be informed of intent. We would also need an estimated time of collection to give us time to assemble the product/s. Typically, the item will not be able to collect until the next working day.

Products

It will depend on what electrical phase or environment. Please refer to your electric supplier for required size.

IP54 (5 – Protected against dust limited ingress, no harmful deposits. 4 – Protected against water splashed from all directions, limited ingress permitted. (Water-resistant not waterproof)

Glass Reinforced Plastic.

No, only GRP.

Light Grey (RAL 7035) or British Racing Green.

Green is more expensive to cover cost of painting and labour.

We have large range of size ranging from W260 x H400 x D245 to W1060 x H1064 x D320. Please find complete size list in ‘Products’ section.

No, we only sell set sized products.

Yes, all items will come assembled and packaged.

Yes, an 18mm plywood mounting plate comes inside.

Mounting / Construction

Refer to your electrical supplier / electrical for guidance. But for basic idea – mount to concreate pad / plinth or to concreate wall.

No, you must make any cut-outs / drill holes yourself.

Yes, it can be mounted to wall, please drill in back plate of GRP enclosure; not the plywood plate inside. You can secure the enclosure straight to flat surface of wall without need of mounting kit.

No.

Additional Information

Unit 2B, Strode Business Centre, Huxley Cl, Plympton, Plymouth PL7 4JN.

You unlock with key first, pull from the bottom of the handle towards yourself, then turn to the right.

Yes, in our ‘Accessories’ section ‘Buy Online’.

Yes, but only to electrical wholesalers or multi-item order.

No, only trade discount direct purchase through proforma invoice or telephone payment.

BACS / PayPal through website order or Card Payment through telephone payment (01752 426356 – 9:00am to 4:30pm). We do not accept American Express.

Yes, please send request or purchase order with billing and shipping information to info@emiter.co.uk.

Yes, we send VAT invoices to all orders after dispatch. They are sent to stated billing email address from a order along with tracking information.

Please email peter@emiter.co.uk with order information to request a VAT invoice.
Where do the products come from? They are all assembled in Plymouth, U.K.

Returns can be accepted within 14 days of purchase. We please ask you to inform us of this with an email of ‘intent of return’ (details of the order, reason for the return and any additional information).

For any damages or defects within 14 days of the arrival of the order, please email info@emiter.co.uk.