Privacy Policy

This Privacy Policy explains how Emiter Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is:
Unit 1, Haxter Court, Broadley Park Road, Plymouth, PL6 7FS.
Email: info@emiter.co.uk

1. Information We Collect

We may collect and process the following personal data:

Name, billing and delivery address.
Contact details including email address and phone number.
Order details and payment information (processed securely by third-party providers).
Information you provide when contacting us.
Technical data such as IP address, browser type, and cookie information (see Section 7).

We do not knowingly collect data relating to children.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders (including sharing details with delivery companies).
To provide customer service and respond to enquiries.
To keep internal records.
To improve our products and services.
To send promotional emails or marketing communications if you have opted in.
To comply with legal obligations.

3. Lawful Bases for Processing

We process your personal data under the following lawful bases:

Contract – to fulfil orders and provide services you request.
Consent – where you have opted in to receive marketing communications.
Legitimate interests – to improve our website, services, and customer experience.
Legal obligation – to comply with tax, accounting, and regulatory requirements.

4. Sharing Your Information

We only share your personal data where necessary:

With delivery and courier companies to fulfil your order.
With secure payment providers to process transactions.
With service providers (such as IT and website hosting) who support our operations.
Where required by law or to enforce our legal rights.

We do not sell your personal data to third parties.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Generally:

Order records are kept for 6 years (as required by UK tax law).
Marketing data is retained until you withdraw consent.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data where lawful.
Object to processing based on legitimate interests.
Request restriction of processing.
Request transfer of your data (data portability).
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, please contact us at info@emiter.co.uk.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small files stored on your device.
We use cookies for analytics (e.g. Google Analytics) to understand site usage.
You can disable cookies in your browser, but some site features may not function properly.

For more information, please see our Cookie Policy.

8. Security

We are committed to keeping your information secure. We have put in place appropriate physical, electronic, and managerial safeguards to prevent unauthorised access, loss, or disclosure of your personal data.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of those websites.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Emiter Ltd
Unit 1, Haxter Court, Broadley Park Road, Plymouth, PL6 7FS
Email: info@emiter.co.uk